Privacy Policy
This Privacy Policy ("Policy") sets out how TALAN, Inc. and its subsidiaries ("we", "us", "our"), collect, use, process and disclose information about you when you visit and/or place an order for our products through one of our branded TALAN websites (the "Websites").
Information you give us
You may give us information, including information that can identify
you ("personal information"), when you use our Websites, correspond
with us, or enter into any of our competitions, promotions, sweepstakes
or surveys. Where we request information from you, we will collect the
information set out in the relevant forms or pages. You may choose to
provide additional information to us when you contact us or otherwise
interact with us.
If you purchase any products through the Websites you may be
required to create an online account (your "Account"). You are also able
to create an Account with us without placing any orders. You may also
be able to place orders without creating an Account via the "Guest
Checkout" feature.
The information that you provide when setting up your Account may
include your name, email address and telephone number. If you register
to hold an Account with us, you will also have a unique username and
password which enables you to access your Account.
Please note that we will not be storing your payment information,
which will be processed and stored by a third party payments company
(e.g. PayPal or Paymentech), although we may store certain information
like your billing address and the last 4 digits of your card number.
If you subscribe to receive our newsletter, then you will provide us
with your name and email address (and possibly even your relevant
interests!) although you may optionally also provide your gender and
date of birth.
If you contact us via email then we will collect your email address.
You may also submit personal information in connection with
photos/stories/videos for our potential use and/or publication (for
example, as part of competitions) or via reviews or our message boards.
We may use some of these in marketing campaigns but if we do we will
ensure that you are made aware of such use prior to the campaign going
live and given an opportunity to understand the intended use and, if you
choose, object to the use.
The personal information that you provide to us will be used for the
purposes made clear to you at the time you submit your information, for
example for enabling you to use our Websites and placing orders online
and/or for administrative and troubleshooting purposes, and, as
explained in section titled "Information we receive from other sources,”
we may also use this information for further purposes when combined
with other data we collect about you.
We and our third party marketing partners may also use the
information you send to us for our marketing purposes, if this is in
accordance with your marketing preferences. However, you will always be
able to opt-out of our marketing at any time (see the "How to opt in or
opt out of direct marketing" section below).
Information we collect automatically via the Websites
When you visit our Websites, we may automatically collect the
following information: your IP address, log-in information, location
information, browser type and version, browser plug-in types and
versions, operating system and platform, information about your visit
including the URL clickstream to, through and from our Websites,
download errors, length of visits to certain pages and page interaction.
We collect information automatically through the use of various
technologies, including through "cookies", and this is explained further
in the "Cookies and other technologies" section below.
We use the information we collect automatically: (i) to administer
our Websites for internal operations including troubleshooting purposes;
(ii) to ensure that content from our Websites is presented in the most
effective manner for you and your devices; (iii) as part of our effort
to keep our Websites and the order process; (iv) to measure or
understand the effectiveness of advertising we serve to you and others,
and to deliver relevant advertising to you; and (v) to make suggestions
and recommendations to you and other users of our Websites about goods
or services that may interest you or them.
Cookies and other technologies
We collect information automatically through the use of "cookies". A
cookie is a text file containing small amounts of information that a
website can send to your browser, which may then be stored on your
computer as a tag that distinguishes your computer but does not name
you. Some of our websites pages use cookies to better serve you when you
return to the Websites. For information about the specific cookies
used on these Websites and how you can block or turn off cookies, please
refer to our Cookie Statement.
Links to other websites and social media
Where we provide links to other websites, we do so for information
purposes only. The other websites are outside our control and are not
covered by this Policy. If you access other websites using the links
provided, the operators of these websites may collect information from
you which will be used by them in accordance with their privacy policy,
which may differ from ours.
On some pages of our Websites, third parties that provide content,
applications or plug-ins through our Websites may track your use of
content, applications and plug-ins or customize content, applications
and plug-ins for you. For more information, please refer to our Cookie
Statement.
Data retention
We may retain some information about you and your purchases after they have been placed or your account has been closed.
Disclosure of information to third parties
We may share your information with third parties: (1) when it is
necessary to involve a third party service provider in order to
facilitate or extend our services; (2) when explicitly requested by you
(e.g. with social media networks); (3) when required by a court order or
any legal or regulatory requirement; (4) to enforce our user agreements
or policies, such as the Terms of Sale and Terms of Use; (5) to ensure
the safety and security of our users, consumers and third parties; (6)
to protect our rights and property and the rights and property of our
guests and third parties; (7) with selected third parties for their own
services and marketing purposes, unless you opt out of this type of
sharing by following the directions in Part III below; and (8) with your
consent to fulfil the purposes communicated to you at the time of
collection. We may request your consent to share your personal
information with some third parties in other situations not listed above
and, in this circumstance, we will only share your personal information
with parties for whom you have consented.
In the event that we or substantially all of our assets is purchased
by or transferred to another company, some personal information may be
an asset that is reviewed and transferred by or to a third party. This
means that if a third party buys us, a corporate group member or its
assets, then we may disclose information to that third party in
connection with the sale. We will make clear to the relevant third
party purchaser that it should only use personal information it receives
from us for the purposes for which it was originally obtained.
Right to access
Residents of the EU . If you are a resident of the EU and wish to obtain a copy of personal information that we hold
about you, please contact us at the address found in the "Contact Us"
section below. This may include information like transaction information
(e.g., dates on which you made purchases, amounts and types of
purchases) or contact information (e.g., name, address, phone number)
that we maintain about you. Before responding to your request, we may
ask you to verify your identity and to provide further details about
your request. We will endeavour to respond within an appropriate
timeframe and, in any event, within any timescales required by law.
Please note that if you make a request to access your personal
information we may charge you a fee subject to a maximum specified by
applicable law.
All users:
If you have chosen to have an account then you can access the
personal information we hold about you via your account to obtain a copy
of it and to correct, amend, or delete information that is inaccurate.
You can also close your Account at any time.
It is your responsibility to ensure that you submit true, accurate
and complete information to your account and keep it up to date.
Alternatively, you may at any time ask us to remove you from any
mailing list on which you previously asked us to include you by sending
us an email at info@talan-s.com.
Internet-based transfers
Given that the Internet is a global environment, using the Internet
to collect and process personal information necessarily involves the
transmission of data on an international basis. While we generally try
to store the personal information that we collect about you through our
Websites in your region (for example for European visitors, in the
European Economic Area), it is likely that your personal information
will be transmitted to parties outside your region (where data
protection laws may be different).
Please also note that your personal information may be processed in
the country in which it was collected and in other countries, including
the United States, whose data protection laws may be different to the
laws in your country. In any event, we will ensure your personal
information remains adequately protected in accordance with the
standards described in this Policy, wherever it is processed. We will
also ensure that any transfers described in this section take place in
compliance with contractual or other measures to protect the
information.
Security
We use appropriate technical, organizational and administrative
measures to protect any personal information we process about our
visitors, our customers and their end users.
However, please note that no Internet transmission can ever be
guaranteed 100% secure, and so we encourage you to take care when
disclosing personal information online and to use readily available
tools, such as Internet firewalls, anti-virus and anti-spyware software,
and similar technologies to protect yourself online.
Where you have a password, which enables you to access our Websites,
you are responsible for keeping this password secure and confidential.
Changes to this Policy
If we change this Policy, we will post those changes on this page in addition to updating the "Last Updated" date at the top of this webpage. If we make material changes, we will notify you more directly, for example by posting a notification or message on the Websites or by emailing you prior to such changes taking effect. We encourage you to review this Privacy Policy frequently to stay informed of the latest modifications.
Contact us
The Websites are maintained by Talan GmbH. If you have a question, concern or complaint about this Policy or our handling of your information, you can contact us by email at info@talan-s.com
For visitors from a country in the European Economic Area, please contact Talan GmbH (the data controller) using the following details: +49 (0) 3331 298 17 01.
TALAN and the TALAN logo are registered trademarks of TALAN GROUP.